The products sold by Proteckthor have a guarantee period of 2 years, as established by the European regulations of September 11, 2003 in its law 23/2003 on Guarantees in the Sale of Consumer Goods, although defects, breakages and/or malfunctions of those articles and products that have been subjected to irregular or improper use, or that due to their manner of use have been subjected to excessive workloads are excluded from this guarantee: products scratched by knocks or falls, breakages due to improper use of the product, etc.
To make any claim, it is essential to keep the purchase invoice in order to be able to access the guarantee. The claim period established by the transport agencies is 24 hours from receipt of the order. Once this period has elapsed, it is not possible to make any claim for incidents in transport. This 24-hour period refers exclusively to transport claims, and does not affect in any case the legal guarantee period of two years.
